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Here are some common questions asked you may have
Why choose VeilLock for your managed residential IT needs?
Industry experience- Our client engagement teams, range from the service desk to your dedicated client technology consultant, are aligned by your individual needs. This deep-seated familiarity with many industry technology frameworks ensures we consistently bring best practices to the table.
What is VeilLock’s approach to security?
Our VeilLock security suite seamlessly integrates with your systems. With a dedicated team of professionals, we're poised to bolster your security measures and assist in compliance with regulatory, statutory and third-party mandates
What is VeilLock’s measure of success?
We stand by measurable outcomes, assessing our dedication to excellence through diverse metrics. Our approach includes utilizing the CSAT scores for loyalty measurement, conducting voice of the customer surveys to gather direct feedback, and implementing end-user satisfaction surveys to consistently evaluate the quality of our services. Ultimately, our key measure of success lies in the tangible business value our clients gain by outsourcing IT services to us
How does VeilLock help us scale?
Whether you're growing domestically or branching out internationally, RSM is right there with you. Our local presence and multilingual capabilities uniquely position us to support diverse entities, from consumers, to startups, to publicly held companies
Why Managed Services?
- Allow us to handle the everyday, repetitive tasks, enabling your team to concentrate on what truly impacts your business's success.
- Forget the stress of managing software updates, patches, and security fixes – that's our responsibility.
- Tired of navigating through numerous vendor contracts and ongoing partnerships? No worries! We'll manage it all, ensuring everything operates effortlessly and seamlessly.
What our Managed Services program encompasses?
- VeilLock IT Help Desk Support
- Cybersecurity Measures
- Network Monitoring and Management
- Backup and Recovery Services for Disasters
- Vendor and Relationship Management
- Chief Technology Officer (CTO) Guidance and Strategic IT Consulting
- Support for Remote Work Environments
- Learning and Development
- ITaaS